Office of Quality Management

Botho University established the Office of Quality Management with a mandate to plan and implement an effective organizational quality control and assurance system for university operations. The operational frameworks should ensure that internal standards and regulatory requirements are adhered to. The approach of quality management at Botho University is in line with national and international practices with core emphasis on continuous improvement. The process begins with a self-evaluation which in turn leads to internal and external reviews/audits of university operation such as learning, teaching, research and all other support services. The Internal Quality Assurance Department (IQAD) carries the responsibility of quality management and monitoring of the university, while the Library, Teaching and Research Excellence Department (LTRE) carries out ancillary services for learning, teaching and research.

Internal Quality Assurance Department (IQAD):

The Internal Quality Assurance Department (IQAD) was established with the goal of establishing, implementing, maintaining and enhancing the University’s quality management system. The quality management system adopted by Botho University seeks to enhance stakeholder satisfaction by formalizing and improving both academic and non-academic operations in the institution. IQAD is also responsible for ensuring that Botho University is compliant with the regulatory requirements of running a University.

Library, Teaching and Research Excellence Department (LTRE):

Botho University considers effective learning and teaching as a key indicator of quality and has set up the LTRE department under the Office of Quality Management (OQM). The mandate of the department is to ensure that lecturers and students get the support that they need to ensure quality learning. LTRE has been instrumental in improving staff teaching skills through targeted trainings and best practice sharing. The department also conducts relevant trainings for students to help them avail themselves for the learning experience offered at Botho University. LTRE monitors teaching quality using the Botho Teaching Performance Index (TPI) which is a composite index of multiple measures of instructional quality. The department also works closely with the faculties and other internal departments to ensure that teaching and learning resources are adequate and functional in all Botho University campuses.